Privacy policy

Effective Date: March 1st, 2026

At CEYA, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase.

By accessing or using our website, you agree to the practices described below.

1. Information We Collect

When you interact with CEYA, we may collect the following categories of information:

Personal Information

Full name
Email address
Phone number
Shipping and billing address
Order details and purchase history

Payment Information

Payments are processed through secure third-party providers. CEYA does not store full card numbers. Payment processors may collect billing details necessary to complete the transaction.

Technical & Usage Information

IP address
Browser type
Device information
Pages visited
Time spent on the website
Referring website

This information may be collected automatically through cookies and tracking technologies.

2. How We Use Your Information

We process your data to:

Process and deliver orders
Provide customer support
Communicate order updates
Improve website performance and user experience
Send marketing communications (if you subscribe)
Detect and prevent fraud
Comply with legal and accounting obligations

3. Cookies & Tracking Technologies

CEYA uses cookies and similar technologies to:

Remember your preferences
Analyze traffic and performance
Support advertising and remarketing campaigns

We may use third-party tools such as:

Shopify analytics
Google Analytics
Meta (Facebook & Instagram) Pixel
TikTok Pixel
Email marketing platforms

These tools may collect information about your interaction with our website to improve advertising relevance and performance.

You may control cookies through your browser settings.

4. Sharing of Information

We do not sell or rent your personal information.

We may share limited data with trusted service providers strictly for operational purposes, including:

Payment processors
Shipping companies
Website hosting providers (e.g., Shopify)
Marketing and analytics platforms

These providers process information only as necessary to perform services on our behalf.

5. International Data Transfers

Some of our service providers may store or process data outside your country of residence. By using our website, you acknowledge that your information may be transferred internationally in accordance with applicable data protection laws.

6. Data Retention

We retain personal information:

As long as necessary to fulfill your order
To comply with legal, tax, and accounting obligations
For legitimate business purposes

Marketing data is retained until you unsubscribe.

7. Data Security

We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, loss, misuse, or alteration.

However, no online transmission or storage system is completely secure, and absolute security cannot be guaranteed.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Withdraw marketing consent at any time

To exercise your rights, contact us at:

hello@ceyame.com

We will respond in accordance with applicable laws.

9. Children’s Privacy

CEYA does not knowingly collect personal information from individuals under the age of 18. If we become aware that such data has been collected, we will take appropriate steps to delete it.